Here are all the important Orders shipping information you need to know. Before you confirm your order, please double check the shipping details as we are unable to make changes once your order has been processed online.
Dispatch refers to when your Orders leave our Distribution Centre. Can take between 2-4 business days to be dispatched.
Orders are not dispatched over the weekend or on Australian public holidays.
There are times where we may need to source your shoe order from a store which will delay dispatch. In this case our Customer Care team will contact you via email to let you know.
You will receive an email at 5pm AWST on the day your order has been dispatched. All orders are dispatched from our Distribution Centre in Perth, WA.
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time. If your parcel hasn't arrived in the estimate time period, we recommend checking the Australia Post website to see if delivery of your parcel has been attempted. Remember, all parcels will require a signature for delivery and your Orders may be at the local post office awaiting collection. We will help to locate your parcel if you have no luck yourself – please contact our Customer Service team via our Contact Us page.
Our stock levels change frequently and there may be some Orders only available online for a limited time. If the size you are after is not available online, simply contact our Customer Service team and they will do their best to track the right size down for you. There may also be times where a shoe purchased via our website is not available in our online warehouse when we come to dispatch. In this case we will do our best to source the shoe from one of our stores and email you about this within one working day of yo