FREQUENTLY ASKED QUESTIONS
- DELIVERY RATES -(DELIVERY AUSTRALIA WIDE )
Your order will be delivered by one of our Courier Teams or by Australia Post's parcel service. We will use the most cost-effective option taking into account weight and the urgency of the delivery- the cost will be added to your order. For more details and information please see our Delivery Information webpage
- HOW TO PLACE AN ORDER
Geelong Engraving Service and Geelong’s Allsport Trophies provides an online shopping cart service. Please add your selections from the online shop items, and then checkout in the usual way.
You will not be asked to pay at this stage.
Once we receive your order, we'll reply to you with an obligation free quote & ETA.
What happens next?
Once you've submitted your order, you will automatically be sent an Order Confirmation email to the email address you specified. Please make sure you have received this (usually within 2-30minutes of submitting your order). If you haven’t received your "order confirmation email", please call us on (03) 5278 6202, or send us an email to Sales
We will email you back with a quote for your approval. You should receive a quote usually within 24 hours from when an order is submitted (during work hours). Sometimes things can take longer to respond to, particularly with custom orders, or large orders, generally all emails and orders that are received will be replied to within 1-2 days.
- SUBMITTING YOUR ARTWORK AND TEXT
If you have artwork or logos to submit (or if you want to submit your text), send us an email CLICK HERE with your attachments after you submit your order, quoting the order number from your Order Confirmation email.
See our Artwork preferred file format page ARTWORK FORMAT and then email your attached files to sales SALES TEAM or call (03) 5278 6202 for assistance.
- ACCURACY OF PRODUCT DATA DISPLAY ON WEBSITE
While every attempt is made to keep correct product data (including Dimensions supplied, Colour & Price), there will always inevitably be minor discrepancies. Trophy products (in particular, Figurines) are updated every 6-12 months with minor adjustments, however it is not practical to update every image with every minor change. Where the change is quite noticeable, we will inform you at the time of your order.
Do NOT email us credit card details.
No Credit Card details are necessary when submitting your shopping cart.
Once we have processed your order form, we will contact you to arrange payment suitable to you. Payment can be made by:
- Credit Card by faxed authorisation form to (03) 5272 1313
- Direct Deposit(allow 1-4 working days for bank clearance)
BSB 063 523
Name Geelong's Allsport Trophies
- Mail (bank cheques, mail orders or company cheques for pre-arranged & approved jobs) to Post Office Box 24 North Shore, 3214
or in person at our store. We accept the major credit cards - MasterCard, Visa.
You can specify in your order form under "special instructions" how you would like to pay. All prices on this website are in Australian Dollars.
Prices quoted are in Australian dollars and include GST.
Prices are subject to change without notice.
Postage, freight & handling charges are extra, but will be kept to a minimum.
Listed prices are especially for internet customers only, and not all may be available at the local retail level.
For some of the products in the Trophies Section, the price of engraving* has been included in the final cost of the product. This information is displayed at the bottom of each product, " Engraving is included in the price*." along with any other criteria.
Set-up fees or additional costs may apply for intricate artwork and logos. Job Set-up Fees may apply for some products & are not included in the displayed costs. Replication of colour logos and other artwork is possible on most of our trophies and awards.
For products displayed without engraving cost, please submit your engraving details and we will get back to you with a quote. Our giftware generally doesn't have engraving prices included. You can purchase our giftware as is, or you can choose to have them engraved.
We have great prices and excellent discounts for quantity purchases. If you do require engraving, simply fill in your engraving details when you submit your page, and we will get back to you with the prices for your approval before proceeding with your
- QUOTE REQUEST
If you require a certain product, whether it is Trophies, Awards, Gifts, Promotional Items, or Engraving Services, do not hesitate to send us an email with your details and requirement, we will be happy to source something out for you. Email us at firstname.lastname@example.org or call (03) 5278 6202 for assistance.